Frequently Asked Questions

How do I know if my order has been placed?
What credit cards and other payment options do you accept?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Do you offer engraving?
Do you re-size rings?

Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" for ladies; "W" for men; "G" for kids unless stated otherwise on our website. Please click here for our ring size chart, this can be used as a guide only, always visit one of our friendly staff in store for a more accurate fitting. If a ring does not indicate a size please email customer.service@goldmark.com.au

How do I start my own Wish List?
Are items in my Wish List reserved?
Do you provide a gift exchange service?
Do you keep a history of my orders and if my details change is this history lost?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?