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Frequently Asked Questions

  • Gift Cards
  • Membership
  • Delivery & Shipping
  • Afterpay

What is an Goldmark Gift Card?

The Goldmark Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Goldmark Gift Card is more convenient and more exciting than giving cash.

Is the Goldmark Gift Card like a credit card?

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Are Goldmark Gift Cards sold in specific denominations?

Gift Cards can be purchased in any denomination by visiting your nearest Goldmark store. Gift Cards are not currently available for sale via this website, however, when we start selling Gift Cards online, the following will apply: If you are purchasing a Gift Card online there is a maximum value of $200

Can an Goldmark Gift Card be used immediately after purchasing?

Once purchased, a Goldmark Gift Card can be used immediately. Gift Cards are not currently available for purchase via this website. In the mean time please visit your nearest Goldmark store to purchase a Gift Card.

Does my Goldmark Gift Card expire?

Yes it does. A Goldmark Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.

Can I redeem my Goldmark Gift Card for cash?

No. Your Goldmark Gift Card may be redeemed for Goldmark products and services only. Gift Cards are not currently available for purchase via this website. Please visit your nearest Goldmark store to purchase a Gift Card.

Can I return a product that was purchased using an Goldmark Gift card?

Yes, as long as you provide the Goldmark receipt or Exchange Card within 28 days of purchase AND the goods must be in an unworn and new condition. We will then credit you with a new Goldmark Gift Card. In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.

What is the cost of purchasing an Goldmark Gift Card?

The only cost to you, when purchasing a Gift Card in-store, is the amount you choose to place on the Gift Card. Gift Cards are not currently available for purchase via this website. Please visit your nearest Goldmark store to purchase a Gift Card.

What is the return policy on an Goldmark Gift Card?

Goldmark Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Goldmark store nationwide.

Can I use more than one Goldmark Gift Card to make a purchase?

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS). Gift Cards are not currently available for purchase via this website. Please visit your nearest Goldmark store to purchase a Gift Card.

Can I buy a Gift Card online?

Unfortunately, we are not currently able to sell or redeem gift cards online, however, we do hope to offer this service in the future.

How do I become a member?

It's easy to become a member by simply entering your details online.

Can I still be a member and not receive emails?

You can change your details on-line.

What if I no longer wish to be a member?

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Do you pass my details onto anyone else?

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at customer.service@goldmark.com.au to change your details or to be removed from our mailing list.

How does my jewellery arrive?

Every purchase from the Goldmark online store comes beautifully packaged in an presentation box. Perfect for a gift or a treat for yourself.

What paperwork is included when sending goods to a gift recipient?

A packing slip is included, however no prices are visible on the packing slip.

How much does delivery cost?

Orders under $100 will incur a postage and handling fee of $9.95 which will appear on your order summary during the check-out process.

Can you deliver to a P.O. Box address?

Yes, we use Australia Post who can deliver to P.O. Box addresses.

How do I know what the status is of my order?

Once your order has been received a confirmation email will be sent to you. You should expect to receive an email with a track and trace number once your order is picked and ready for dispatch. If you have any concerns you can contact customer.service@goldmark.com.au

Can I have goods sent to an overseas address?

We currently only deliver to addresses within Australia.

Can the parcel be left on my door step if I am not home?

Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Australia Post drivers will not leave a parcel at your doorstep if no one is able to sign for it.

Why is my order delayed?

Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order. To protect our customer's personal and financial information from being used in a fraudulent manner we undertake efforts to verify the security, privacy and authenticity of all orders. These efforts could delay your order being approved for dispatch. Peak Season Increased volume – Even though we endeavour to dispatch our parcels within as quickly as possible, once your parcel has been picked up by Australia Post the delivery expectation is no longer under our control. Delays could happen due to volume capacities at peak times of the year in the Australia Post system. You can monitor your parcel via the Australia Post website tracking portal.

What is Afterpay?

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free. For example, if you purchase an item for $200, you pay 4 instalments of $50.

How do I use Afterpay?

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

When will my order be shipped if I pay using Afterpay?

Your order will be shipped as per our normal time frames. Shipping time frames are stated on each product page and on the check out page.

What spending limits apply?

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method. Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

What can I buy using Afterpay?

Afterpay can be used to pay for all online orders over $100 and under $1000 unless the order includes the purchase of a Gift Card, otherwise an alternative payment method will need to be used.

Who can use Afterpay?

To use Afterpay you need an Australian Visa or MasterCard debit/credit card, to be over 18 years of age and to live in Australia. Visit www.afterpay.com.au/terms for further terms and conditions.

What cards does Afterpay accept?

Afterpay only accepts Mastercard and Visa debit/credit cards issued in Australia.

How are Afterpay payments scheduled?

New Afterpay customers are required to make their first payment at the time of purchase and the remaining three payments will be deducted automatically each fortnight from the nominated card, unless voluntary payments are made. Existing Afterpay customers, who have completed paying for their first Afterpay order in full, will have their first payment deducted two weeks after your purchase is confirmed for orders under $500 and at the time of purchase for orders over $500. You can log in to your Afterpay account to view your payment schedule and to make voluntary payments.

What if I can’t make an Afterpay payment?

A late payment fee of $10 will be charged by Afterpay if you fail to make a payment. A further $7 late payment fee will be added seven days later if the payment is still unpaid. Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.

Does it cost any more to use Afterpay?

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Does it cost anything to apply for Afterpay?

No. Signing up is easy, with no complicated applications forms. Simply choose Afterpay as your payment method. Within a few quick steps you can instantly create your account and complete your purchase securely.

Want more information on Afterpay?

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com.au