Frequently Asked Questions

How much does delivery cost?
How does my jewellery arrive?
What paperwork is included when sending goods to a gift recipient?
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?

Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order.

To protect our customer's personal and financial information from being used in a fraudulent manner we undertake efforts to verify the security, privacy and authenticity of all orders. These efforts could delay your order being approved for dispatch.

Peak Season Increased volume – Even though we endeavour to dispatch our parcels within as quickly as possible, once your parcel has been picked up by Australia Post the delivery expectation is no longer under our control. Delays could happen due to volume capacities at peak times of the year in the Australia Post system. You can monitor your parcel via the Australia Post website tracking portal.

Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?