Frequently Asked Questions

What is the Plan?
What is Covered in the Plan?
Can I purchase a Jewellery Care Plan online?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers

The Specified Services are any of the following, unless and Exclusion applies:

(a) inspection and cleaning;

(b) ring sizing (up to 2 sizes on each occasion; maximum once every 12 months; but reshanking of rings is not covered; some styles of ring are not suitable for resizing; these are excluded from resizing under this Plan);

(c) replacing clasps;

(d) plating White Gold with rhodium (once every 12 months);

(e) chain and bracelet soldering;

(f) earring repair (means repair to posts and butterflies);

(g) tightening stone settings;

(h) retipping prongs;

(i) refinishing and polishing;

(j) resetting original stones.

Terms and Conditions - What the Plan does not cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability under the Plan