Frequently Asked Questions
Is the Goldmark Gift Card like a credit card?
Can I buy a Gift Card online?
Can I send a personal message with a Goldmark Gift Card?
What is a Goldmark Gift Card?
Who do I contact with questions about a Goldmark Gift Card?
Do I have to spend the exact amount on my Goldmark Gift Card?
Can I use more than one Goldmark Gift Card to make a purchase?
How do I know what the balance is on my Goldmark Gift Card?
How do I redeem my Goldmark Gift Card?
What is the return policy on an Goldmark Gift Card?
What is the cost of purchasing an Goldmark Gift Card?
Can I return a product that was purchased using an Goldmark Gift card?
Can I redeem my Goldmark Gift Card for cash?
Does my Goldmark Gift Card expire?
Can an Goldmark Gift Card be used immediately after purchasing?
Where can I purchase a Goldmark Gift Card?
Are Goldmark Gift Cards sold in specific denominations?
What method of payment do you accept for purchasing a Gift Card online?
How do I find out more information about a product?
Do you offer engraving?
Do you provide a gift exchange service?
Do you keep a history of my orders and if my details change is this history lost?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do I know if my order has been placed?
How do I start my own Wish List?
Are items in my Wish List reserved?
Do you re-size rings?
What credit cards and other payment options do you accept?
What if I cannot find what I am looking for?
What benefits do I receive if I become a member?
Can I still be a member and not receive emails?
What if I no longer wish to be a member?
Do you pass my details onto anyone else?
How do I become a member?
How do I change my details?
What is the Goldmark Pricing Policy?
When will my order be shipped if I pay using Afterpay?
What is Afterpay?
Want more information on Afterpay?
Does it cost anything to apply for Afterpay?
Does it cost any more to use Afterpay?
What if I can’t make an Afterpay payment?
How are Afterpay payments scheduled?
What cards does Afterpay accept?
Who can use Afterpay?
What can I buy using Afterpay?
What spending limits apply?
How do I use Afterpay?
How does my jewellery arrive?
What paperwork is included when sending goods to a gift recipient?
How much does delivery cost?
We offer free standard delivery within Australia for all orders of $90 or over. Orders under $90 will be charged a flat fee of $9.95 for standard delivery. We charge $14.95 for all Express Post deliveries.
This amount (if applicable) will be shown on your order summary during the check-out process.
All parcels are dispatched from Sydney, Australia.
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?
Australia Post parcel delivery changes