Frequently Asked Questions

As of Monday 30th March 2020, Goldmark have temporarily closed our stores nationwide as a result of the Coronavirus Pandemic. Golodmark have been servicing our communities since 1979 and we look forward to continuing to do so long into the future. From our family to yours, stay safe.

BE RIGHT BACK!

As of Monday 30th March 2020, Goldmark have temporarily closed our stores nationwide as a result of the Coronavirus Pandemic.

We understand that there are a number of our customers who did not have the opportunity to collect their outstanding Repairs, Laybys or Special Orders prior to this.

Unfortunately, with our stores currently not operating, we are unable to finalise or accommodate the collection of these items.

We will be allowing extensions on all Layby/Special Order due dates indefinitely, and will revisit this policy as required once we reopen for regular trade.

Any repairs that are currently outstanding and awaiting collection have been secured under strict security measures and we will ensure the safekeeping of your treasured item until such time as we are able to resume regular trade.

We apologise for any inconvenience caused and are committed to returning to our stores as soon as we are able to for the convenience of our customers.

We thank you for your patience.

Unfortunately, not all of our items are available for purchase online. However, please feel free to get in touch (via the contact us section on our website) letting us know the product code of the item you are interested in and we will do our best to provide an alternative solution where possible.

As a result of our temporary closure on Monday 30th March 2020, all Layby completion dates will be extended until such time as we are able to reopen our stores for regular trade.

If you have any questions regarding this matter, please feel free to contact us to discuss.

Goldmark is unable to take any Layby payments at this time.

We will allow extensions on all outstanding Laybys indefinitely, until such time as we are able to resume regular trade and will review this policy as required.

Yes, our webstore remains operational!

All confirmed orders placed by midnight AEST are packed and dispatched from our Sydney Warehouse the following business day.

Our shipping partner, Australia Post, will be providing contactless delivery with no signature required. Australia post also offer a free 24/7 Parcel Locker service. For more information on this service please click here

As a result of our temporary closure effective Monday 30th March 2020, we are more than happy to allow an extension on our returns policy during this time.

We will revisit this policy as required once we have resumed regular trade.

We would like to reiterate the importance of retaining your purchase receipt and ensuring any items being returned for exchange are in “as new”, unworn condition.

A Goldmark Gift Card is a pre-paid stored value card. The available amount to spend is limited to the amount placed on the card at the time of purchase. A Goldmark Gift Card is more convenient and more exciting than giving cash.

No, the available amount to spend is limited to the amount placed on the card less any value that has been redeemed. It does not have a line of credit.

Gift Cards can be purchased in any denomination by visiting your nearest Goldmark store, however, if you are purchasing a Gift Card online there is a minimum value of $20 and a maximum value of $200. If you require a value over $200 you can make a Gift Card purchase in store.

Goldmark Gift Cards may be purchased in any of our stores. Click here for Store Locations. Electronic Gift Cards can be purchased online and will be emailed to you, as the purchaser, or directly to the Gift Card recipient.

Once purchased, a Goldmark Gift Card can be used immediately.

Yes it does. A Goldmark Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.

No. Your Goldmark Gift Card may be redeemed for Goldmark products and services only.

Yes, as long as you provide the Goldmark receipt or Exchange Card within 30 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Goldmark Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.

Please click here for further information on our returns procedure

The only cost to you is the amount you choose to place on the Gift Card.

Goldmark accepts accepts Visa, Mastercard and American Express for online egift card purchases.

Goldmark Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Goldmark store nationwide.

You may redeem your Gift Card in any of our Goldmark stores or online.

You can check your available gift card balance by either clicking here or refer to the page footer which has a link to gift card balances.

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.

If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

You may visit one of our stores or email us on general.enquiries@goldmark.com.au and we will gladly answer any questions you may have during normal office hours.

If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Yes. You can create and send your own Goldmark electronic Gift Card (eGift Card).

Choose to print or email your eGift Card and then add a personal message.

You can send eGift Cards now or schedule for another specified date. Alternatively, you can select print and hand deliver!

Recipients have three years to use their eGift card. The eGift card can be used all at once or for multiple purchases online or instore.

Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders.

Goldmark accepts Visa, Mastercard and American Express for online purchases.

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store.

Please phone or visit your local Goldmark store. Alternatively you can email us at general.enquiries@goldmark.com.au

Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email customer.service@goldmark.com.au

If you have received a different item to the one you have ordered please email customer.service@goldmark.com.au and one of our friendly Team members will respond. Please include your contact details on the email.

If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email customer.service@goldmark.com.au and a staff member will be in contact shortly.

There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at customer.service@goldmark.com.au and we will be in contact shortly.

Once you have completed payment on our website and it has been cleared you will receive an email advising that your order has been successfully received. If an order has been placed and payment has been made but no email has been received please firstly check your junk mail file, if there is still not email then please email customer.service@goldmark.com.au with your contact details.

It's easy, once you see an item on our website please click the add to wish list heart icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.

If you would like to remove an item from your wish list simply click on the remove icon cross, and this item will not appear on your list.

No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed add it to your cart and checkout.

Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" unless stated otherwise on our website. If a ring does not indicate a size please email general.enquiries@goldmark.com.au

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

It's easy to become a member by simply entering your details online.

You can change your details on-line or in store.

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Goldmark.

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at customer.service@goldmark.com.au to change your details or to be removed from our mailing list.

At Goldmark, we work hard to make sure we offer quality jewellery at the best prices possible. Our buying team work with the most reputable suppliers from across the world, and we use our expertise to ensure that we can offer competitive prices. We also monitor the market and industry standards so we can be confident that we are always offering you quality products and value for money.

All discounts shown on this website, in our stores and in our catalogues are relative to our normal ticketed prices for the item(s) when it (they) are not on sale. Similarly, any introductory offers (intro offer) show a saving between the promotional price and the price the item will be normally ticketed with after the relevant promotion and during normal trading periods.

Although few or no sales may have been made at the normal ticketed price; the product will have been and will be displayed and offered for sale at the "was", "were" or "will be" price for a reasonable period of time prior to and/or following the offer period.

In the event that an item promoted is not currently available we will do our best to either source the item for you or offer you a similar item with a similar discount. For online customers, please use the "contact us" form to enquire about any items showing as "available in selected stores only" or visit your local store.

Goldmark reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed an online order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products at the correct price.

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free.

For example, if you purchase an item for $200, you pay 4 instalments of $50.

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Your order will be shipped as per our normal time frames. Shipping time frames are stated on each product page and on the check out page.

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.

Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Afterpay can be used to pay for all online orders over $100 and under $1000 unless the order includes the purchase of a Gift Card, otherwise an alternative payment method will need to be used.

To use Afterpay you need an Australian Visa or MasterCard debit/credit card, to be over 18 years of age and to live in Australia. Visit www.afterpay.com.au/terms for further terms and conditions.

Afterpay only accepts Mastercard and Visa debit/credit cards issued in Australia.

New Afterpay customers are required to make their first payment at the time of purchase and the remaining three payments will be deducted automatically each fortnight from the nominated card, unless voluntary payments are made.

Existing Afterpay customers, who have completed paying for their first Afterpay order in full, will have their first payment deducted two weeks after your purchase is confirmed for orders under $500 and at the time of purchase for orders over $500.

You can log in to your Afterpay account to view your payment schedule and to make voluntary payments. For further details refer www.afterpay.com/en-AU/how-it-works

A late payment fee applies and will be charged by Afterpay if you fail to make a payment.

Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Refer www.afterpay.com.au/terms to see Afterpay terms and conditions.

No. Signing up is easy, with no complicated applications forms. Simply choose Afterpay as your payment method. Within a few quick steps you can instantly create your account and complete your purchase securely.

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com.au